General booking rules
Booking and confirmation
Check-in / Arrival
Check-out / Departure
Rescheduling can be done until 3:00 PM the day before arrival by phone at 0550-10550 or via email at email@example.com.
Cancellation and No-Show
If you wish to check out earlier than the departure date you initially booked for, the same rules as for cancellation apply (no later than 3:00 PM on the day before the desired departure date).
If a cancellation is made within the cancellation deadline, the first night is refundable. There will be no refund for cancellations made after the cancellation deadline. Upon check-out from the hotel, the entire hotel bill must be settled. We accept payment by card (VISA, Mastercard) or cash in Swedish currency.
Registration of Foreign Hotel Guests
Smoking / Pets / Allergies
The cleaning cost is estimated at a minimum of 4000 SEK, and triggering a fire alarm (fire department response for false alarms) is 5000 SEK and will be charged to the hotel bill.
Smoking is only permitted in the designated area outside the hotel’s entrance.
Sockerslottet Hotel is pet-free, and it is not allowed to bring any form of pets, except for service animals, which are allowed in the wheelchair-accessible room. This must be specified at the time of booking.
If you have specific breakfast preferences (lactose intolerance, gluten-free, etc.), please specify them at the time of booking.
Liability for Personal Property
House Rules / Right to Refuse Accommodation
Sockerslottet is a small hotel where we aim to provide our guests with peace and tranquility at all hours of the day. Therefore, it is important that guests keep this in mind and do not disrupt the comfort of other guests. We kindly request that guests maintain a normal conversational volume when gathering in the lounge on the second floor.
If guests engage in disruptive behavior or cause disturbance to other guests or residents in the vicinity of the hotel, they may be asked to leave the premises. If any of the guests in the room are required to leave the hotel due to disruptive behavior or neglect of their responsibilities under this agreement, the guest is not entitled to a refund or any other compensation.
Family Rooms / Extra Beds / Children
Your Own Safety