Address

Norra Staketgatan 8
SE-681 30 Kristinehamn, Sweden

Phone

+46 550 105 50

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General booking rules

Booking and confirmation

Guests must be at least 18 years old to check in and stay at the hotel without a parent or guardian. The minimum age when accompanied by a parent or guardian is 15.
Bookings can be made online, by email or by phone. A booking is binding once it has been confirmed. Confirmation can be given verbally by phone or in writing by email. You and the hotel have then entered into an agreement. There is, however, some possibility to cancel – see “Cancellation and no-show”. When booking, you must provide your name, address, arrival and departure times and how payment will be made.

Check-in / arrival / departure

Check-in is by appointment between 3 pm and 6 pm. Please contact the hotel on the day of arrival and let us know what time you plan to arrive, so that we are there to welcome you.
The hotel entrance is only open to checked-in guests (via key card).

Rooms must be vacated by 11 am on the day of departure unless otherwise agreed in advance.

Parking

We have our own car park (cars only, and a maximum of one car per booked room) right outside the entrance. Spaces cannot be booked in advance.

Booking change

Rescheduling can be done until 3:00 PM the day before arrival by phone at +46 550 10550 or via email at info@sockerslottet.com

Cancellation and No-Show

Cancellations must be made no later than 3:00 PM the day before arrival. In case of later cancellation or a no-show, you will be charged for one night. Different terms apply for group bookings. Please contact us if you wish to book four rooms or more.

If you wish to check out earlier than the departure date you initially booked for, the same rules as for cancellation apply. (no later than 3:00 PM on the day before the desired departure date).

Payment

You can choose to pay at the time of booking or at check-in. During check-in, a valid payment card and identification must be presented.

For bookings on a non-refundable rate, payment is due at the time of booking. Such bookings cannot be cancelled or changed

If a cancellation is made within the cancellation deadline, the first night is refundable. There will be no refund for cancellations made after the cancellation deadline. Upon check-out from the hotel, the entire hotel bill must be settled. We accept payment by card (VISA, Mastercard).

Check-in

The check-in time must be specified at the time of booking. If you are delayed, the hotel must be notified as soon as possible to arrange a new time.

Accessibility

Sockerslottet has a room on the ground floor that is wheelchair accessible. This room must be specifically requested and specified at the time of booking.

Registration of Foreign Hotel Guests

According to the Alien Regulation, the hotel operator is required to ensure that foreign hotel guests provide certain information on a self-completed registration card, as prescribed by the National Police Authority. The foreign hotel guest is required to verify their identity with a valid identification document. These rules are based on the Schengen Agreement within the EU.

Smoking / Pets / Allergies

Smoking and open flames are strictly prohibited in the rooms and all other areas of the hotel. If smoke occurs in or near the premises, the automatic fire alarm will be triggered. Anyone causing an alarm by smoking or open flames is responsible for all resulting alarm, service and cleaning costs. For safety reasons, candles or scented candles may not be used anywhere in the hotel.

The cleaning cost is estimated at a minimum of SEK 4,000, and setting off the fire alarm (fire brigade call-out for a false alarm) costs SEK 5,000; both are charged to the hotel bill.

Smoking is only permitted in the designated area outside the hotel entrance.

Sockerslottet Hotel is pet-free, and no pets of any kind may be brought. The only exception is assistance dogs, which are allowed in the accessible room. This must be stated at the time of booking.

Breakfast is included in the price. If you have special requirements for breakfast (lactose intolerance, gluten-free, etc.), please state them at the time of booking.

Destruction

In case of destruction in the room or other areas at Sockerslottet, the cost of damage or cleaning will be charged, along with an administrative surcharge of 4000 SEK.

Liability for Personal Property

Sockerslottet is not strictly liable for property stored in hotel rooms or our other premises.

House Rules / Right to Refuse Accommodation

Sockerslottet is a small hotel where we aim to provide our guests with peace and tranquility at all hours of the day. Therefore, it is important that guests keep this in mind and do not disrupt the comfort of other guests. We kindly request that guests maintain a normal conversational volume when gathering in the lounge on the second floor.

If guests engage in disruptive behavior or cause disturbance to other guests or residents in the vicinity of the hotel, they may be asked to leave the premises. If any of the guests in the room are required to leave the hotel due to disruptive behavior or neglect of their responsibilities under this agreement, the guest is not entitled to a refund or any other compensation.

Consumption of outside alcohol is not allowed in the hotel’s shared areas, outdoor patio, or garden. You may enjoy your own alcohol only in your private room.

Family Rooms / Extra Beds / Children

The hotel is an adults-only establishment and does not offer family rooms. There is no provision for extra beds, and the maximum number of persons allowed in a room is 2.

Your Own Safety

You should always familiarize yourself with the location of emergency exits, alarm buttons, and fire extinguishers. This information is available on the inside of your hotel room door and in the information folder in your hotel room. If you notice any security deficiencies, we kindly request that you immediately report them to the staff.

Contact

If you need to get in touch with hotel management, we can be reached by phone. The phone number is
0550-10550