Address

Norra Staketgatan 8
SE-681 30 Kristinehamn

Phone

+46 550 10550
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General booking rules

Booking and confirmation

Reservatons can be made online, via email, or over the phone. A reservation is considered binding once it has been confirmed. This confirmation can be done verbally over the phone or in writing via email. At this point, you and the hotel have entered into an agreement. However, there is some flexibility for cancellations – please refer to the ‘Cancellation and No-Show’ policy. When making a reservation, you are required to provide your name, address, arrival and departure times, as well as the chosen payment method.

Check-in / Arrival

The hotel entrance is only open to registered guests (via keycard). Therefore, an appointment for check-in must be scheduled when booking your room. If you are delayed and unable to arrive at the specified time, please notify us as soon as possible so that we can arrange a new time and be available when you arrive. Check-in is available from 3:00 PM on the day of arrival.

Check-out / Departure

The room must be vacated no later than 11:00 AM on the day of departure unless otherwise agreed.

Booking change

Rescheduling can be done until 3:00 PM the day before arrival by phone at +46 550 10550 or via email at info@sockerslottet.com

Cancellation and No-Show

Cancellations must be made no later than 3:00 PM the day before arrival. In case of later cancellation or a no-show, you will be charged for one night. Different terms apply for group bookings. Please contact us if you wish to book four rooms or more.

If you wish to check out earlier than the departure date you initially booked for, the same rules as for cancellation apply. (no later than 3:00 PM on the day before the desired departure date).

Payment

You can choose to pay at the time of booking or at check-in. During check-in, a valid payment card and identification must be presented.

For bookings on a non-refundable rate, payment is due at the time of booking. Such bookings cannot be cancelled or changed

If a cancellation is made within the cancellation deadline, the first night is refundable. There will be no refund for cancellations made after the cancellation deadline. Upon check-out from the hotel, the entire hotel bill must be settled. We accept payment by card (VISA, Mastercard).

Check-in

The check-in time must be specified at the time of booking. If you are delayed, the hotel must be notified as soon as possible to arrange a new time.

Accessibility

Sockerslottet has a room on the ground floor that is wheelchair accessible. This room must be specifically requested and specified at the time of booking.

Registration of Foreign Hotel Guests

According to the Alien Regulation, the hotel operator is required to ensure that foreign hotel guests provide certain information on a self-completed registration card, as prescribed by the National Police Authority. The foreign hotel guest is required to verify their identity with a valid identification document. These rules are based on the Schengen Agreement within the EU.

Smoking / Pets / Allergies

There is an absolute smoking ban in the rooms and all other areas of the hotel. If smoking occurs in or in close proximity to the premises, it will trigger the automatic fire alarm. Individuals causing alarms due to smoking will be responsible for all alarm, service, and cleaning costs incurred.

The cleaning cost is estimated at a minimum of 4000 SEK, and triggering a fire alarm (fire department response for false alarms) is 5000 SEK and will be charged to the hotel bill.

Smoking is only permitted in the designated area outside the hotel’s entrance.

Sockerslottets Hotell är djurfritt och det är inte tillåtet att ta med någon form av husdjur. Det enda undantaget är assistanshund som får tas med i det handikappanpassade rummet. This must be specified at the time of booking.

Breakfast is included. If you have specific breakfast preferences (lactose intolerance, gluten-free, etc.), please specify them at the time of booking.

Destruction

In case of destruction in the room or other areas at Sockerslottet, the cost of damage or cleaning will be charged, along with an administrative surcharge of 4000 SEK.

Liability for Personal Property

Sockerslottet is not strictly liable for property stored in hotel rooms or our other premises.

House Rules / Right to Refuse Accommodation

Sockerslottet is a small hotel where we aim to provide our guests with peace and tranquility at all hours of the day. Therefore, it is important that guests keep this in mind and do not disrupt the comfort of other guests. We kindly request that guests maintain a normal conversational volume when gathering in the lounge on the second floor.

If guests engage in disruptive behavior or cause disturbance to other guests or residents in the vicinity of the hotel, they may be asked to leave the premises. If any of the guests in the room are required to leave the hotel due to disruptive behavior or neglect of their responsibilities under this agreement, the guest is not entitled to a refund or any other compensation.

Consumption of outside alcohol is not allowed in the hotel’s shared areas, outdoor patio, or garden. You may enjoy your own alcohol only in your private room.

Family Rooms / Extra Beds / Children

The hotel is an adults-only establishment and does not offer family rooms. There is no provision for extra beds, and the maximum number of persons allowed in a room is 2.

Your Own Safety

You should always familiarize yourself with the location of emergency exits, alarm buttons, and fire extinguishers. This information is available on the inside of your hotel room door and in the information folder in your hotel room. If you notice any security deficiencies, we kindly request that you immediately report them to the staff.

Contact

If you need to get in touch with hotel management, we can be reached by phone. The phone number is
0550-10550